Privacy Policy
Last updated: July 2025
Krishna Hospitals & Labs ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and medical information when you use our services or visit our website.
1. Information We Collect
We collect information you voluntarily provide when you: • Book an appointment or lab test through our website or contact form • Call or message us on WhatsApp • Visit our hospital, labs, or medical shop This may include your name, phone number, email address, age, medical history relevant to the service requested, and address for home delivery or home sample collection.
2. How We Use Your Information
We use the information collected solely to: • Confirm and manage appointments, lab test bookings, and medicine orders • Provide home sample collection, home delivery, and home visit services • Send appointment reminders or test report notifications (via WhatsApp/SMS) • Improve our services and respond to your queries • Comply with applicable laws and medical regulations We do not use your information for unsolicited marketing or share it with third parties for commercial purposes.
3. Medical Confidentiality
All patient medical records, test reports, prescriptions, and health-related information are treated with strict confidentiality in accordance with applicable Indian medical laws and ethical standards. Access to medical records is restricted to authorised medical staff only.
4. Data Sharing
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances: • With your treating doctor or referring specialist as part of your care • With diagnostic laboratories for processing test samples • When required by law, court order, or government authority • With service partners (e.g., home delivery staff) strictly for fulfilling your order
5. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses SSL encryption for secure data transmission.
6. Cookies
Our website may use basic cookies to improve your browsing experience (e.g., remembering preferences). These cookies do not store any personal health information. You can disable cookies in your browser settings, though this may affect certain website features.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
8. Children's Privacy
We provide medical services to patients of all ages including children. However, for children under 18, personal information is collected and used only with parental or guardian consent. Parents/guardians may contact us to review or delete their child's information.
9. Your Rights
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal and medical record retention obligations) • Withdraw consent for non-essential communications at any time To exercise these rights, contact us at the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, please contact: Krishna Hospitals & Labs Amaravathi Rd, beside B.V.R. Convention, Panduranga Nagar, Guntur, Andhra Pradesh – 522007 Phone: 7416888998 | 6262787896 | 8074699548 WhatsApp: +91 7416888998